Effective Date: 10 Nov 2024

At Adiyogi Herbal, customer satisfaction is a top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read the policy below to understand the guidelines for returns, exchanges, and refunds.

Contact Information:

  • Address: 316/5, Indira Vihar, Rajendra Nagar, Dehradun, Uttarakhand, India – 248001
  • Phone No: +919557282973
  • Email: wecare@adiyogiherbal.com

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • Return requests must be made within 7 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items
Certain items are non-returnable, including:

  • Perishable products
  • Items with tampered or damaged packaging
  • Custom or special-order items

2. Return Process

If your purchase meets the eligibility criteria, please follow these steps to initiate a return:

  1. Contact Us
    Email us at wecare@adiyogiherbal.com with your order number, reason for return, and any relevant photos if the product arrived damaged or defective.
  2. Return Authorization
    Upon confirming the eligibility of your return, we will provide instructions on how to send the item back to us.
  3. Shipping the Return
    Pack the item securely and ship it to the address provided in the return authorization email. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be credited to your original payment method within 7-10 business days. Please note:

  • Original shipping charges are non-refundable.
  • If your return does not meet eligibility criteria, we may reject the refund request.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund, then place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with details and photos of the damaged product. We will work with you to resolve the issue, which may include a replacement or full refund.

6. Cancellations

Orders may be canceled before they are shipped. Once an order has shipped, it cannot be canceled, and you may follow the return process outlined above.

7. Contact Us

For questions or further assistance with returns and refunds, please reach out to our support team:

  • Address: 316/5, Indira Vihar, Rajendra Nagar, Dehradun, Uttarakhand, India – 248001
  • Phone No: +919557282973
  • Email: wecare@adiyogiherbal.com